RETURNS POLICY - THE TSHIRT MILL
We take pride in the quality of every print and garment that leaves our factory. While strict quality controls are in place, occasionally issues can occur. If you receive an item that is faulty, damaged, or incorrectly printed, we are happy to review and, where appropriate, reprint your order.
Please review the below before submitting a request.
1.0 What can be returned
Returns are only accepted for items that are faulty, damaged, or incorrectly printed.
Returns must be requested within 14 days of receiving your order. Items must be unworn and in original condition. Garments showing signs of wear, washing, makeup, deodorant or perfume will not be accepted.
All returns must comply with our User Agreement.
2.0 What cannot be returned
We do not accept returns or offer refunds for:
Change of mind or incorrect product ordered
Errors in approved artwork or proofs
Low-resolution, pixelated, or non-print-ready artwork
Colour variation between screen and print
Print size or placement dissatisfaction
Production or shipping timeframes
Courier or postal delays after dispatch
Supplier or stock delays outside our control
Incorrect garment size selection
Sizing measurements allow for a tolerance of +/- 2.5cm. Print placement and sizing may vary by up to +/- 2cm. Variations within this range are not considered faults.
3.0 Artwork and approval responsibility
Customers are fully responsible for all artwork submitted.
This includes spelling, grammar and sizing. We do not proof or correct customer artwork.
Unless otherwise specified by the customer at the time of ordering, all designs will be printed using standard industry placement guidelines. These placements are determined based on our experience to ensure the best overall appearance and consistency across garments.
As most customers are unsure of optimal print positioning, we apply these standard placements by default. Requests for specific placement must be clearly communicated at the time of order. For information on what our dafault print positions are, please email our sales team.
We do not accept returns or offer reprints for dissatisfaction with an order as a result of incorrect spelling, grammar, sizing and placement.
Low-resolution or unsuitable files will result in reduced print quality.
By proceeding with your order, you accept responsibility for the artwork supplied.
The following actions constitute approval to proceed with production:
Verbal approval
Payment of invoice
Written or email approval
Once approved, no changes can be made to artwork, garment or order details.
4.0 DTF printing disclaimer
All online orders are printed using DTF (Direct to Film) printing.
DTF uses CMYKW inks and cannot reproduce fluorescent, neon, metallic, glitter, chrome, glow, or holographic effects.
Colours may vary between screens and print. Differences in brightness, contrast and saturation are normal due to RGB screens versus CMYKW printing.
Effects such as fades, glows, shadows and transparency may print differently. These may appear more solid or defined once printed, particularly on coloured garments.
We do not colour match to screens, RGB values or other print methods. Variations of up to 5 percent in colour and print size are considered acceptable.
For best results, we recommend bold, solid artwork and avoiding fine gradients or transparency effects.
5.0 Production and delivery
Standard production is 10-14 business days and is a guide only.
We do not offer refunds for delays on standard production. If your order is time-sensitive, you must select an express production option.
We are not responsible for courier or postal delays once an order has been dispatched correctly.
6.0 BYO and supplied garments
All BYO garments are printed at the customer’s risk.
We are not responsible for damage, misprints or loss of supplied garments and cannot replace or reimburse them.
We recommend supplying extra garments for testing or ordering a sample prior to full production.
Premium or high-value garments should be tested before proceeding with bulk orders.
BYO stock will not be accepted without a valid order number. A waiver must be signed when dropping off garments.
7.0 Washing and care
To prolong the life of your print:
Cold wash
Gentle cycle
Wash inside out
Do not tumble dry
Dry in shade
Garments will not shrink if washed according to care instructions. If an issue persists after correct washing, please contact us.
8.0 Return process
All return requests must be submitted via email to sales@thetshirtmill.com.au and include:
Order number
Date of purchase
Description of the issue
Clear photos showing the fault
We may request the item be returned for inspection before approving a reprint or refund.
Returns are to be sent to:
The Tshirt Mill RETURNS
11 Maud Street
Newstead QLD 4006
If approved, reprints are typically dispatched within 3 business days, subject to stock availability.
9.0 Customer responsibility and limitations
We are not responsible for:
Customer design or spelling errors
Approved artwork or order mistakes
Colour variation within acceptable tolerances
Garment colour differences between batches
Shrinkage due to washing or heat exposure
Courier delays after dispatch
Due to the nature of printing, colours, size, placement and scale are indicative and may vary slightly.
